Long Term Warranty and After Sales Service: Concept, by Anisur Rahman, Gopinath Chattopadhyay

By Anisur Rahman, Gopinath Chattopadhyay

This quantity provides options, regulations and value versions for varied long term guaranty and upkeep contracts. It bargains numerous numerical examples for estimating expenses to either the producer and patron. long term warranties and upkeep contracts have gotten more and more renowned, as these kind of aftersales companies supply coverage to shoppers that they could get pleasure from lengthy, trustworthy carrier, and safeguard them from defects and the possibly excessive charges of repairs.

Studying long term guaranty and repair contracts is critical to brands and shoppers alike, as delivering long term guaranty and upkeep contracts produce extra bills for brands / carrier companies over the product’s carrier lifestyles. those bills has to be factored into the associated fee, or the producer / broker will incur losses rather than creating a revenue. nevertheless, the client / patron must weigh the price of conserving it over its provider lifestyles and to make your mind up even if those rules are worthy purchasing.

There are a few complexities occupied with constructing failure and price types for those guidelines as a result of uncertainties in regards to the carrier existence, utilization development, upkeep paintings and long term charges of rectifications. Mathematical versions for predicting mess ups and anticipated charges for numerous one-dimensional long term guaranty guidelines are constructed on the method point and analyzed by means of bearing in mind the uncertainties in reference to longer insurance classes and the rectification charges over the guaranty interval. mess ups and prices are modeled utilizing stochastic innovations and illustrated through numerical examples for estimating bills to the producer and patron. quite a few rectification rules are proposed and analyzed. The types built the following can be utilized to assist in managerial judgements on paying for items with long term guaranty guidelines and upkeep contracts or outsourcing maintenance.

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Example text

This is modelled by distribution functions GE(c) and GI(c) with mean cE and cI respectively. Expressions for the mean values can be followed by the Eq. 8) using the appropriate distribution function. For both the Eqs. 40) the value of h(a) is substituted from Eq. 3). 443 per year. 4. This implies that the mean time to first failure, μ = 2 years. 6. 3 respectively. 3, which shows the cost trend for different combinations of l and u. This Figure exhibits that warranty cost increase with the increase of lifetime.

Math Comput Model 22(10–12):219–225 Padmanabhan V, Rao RC (1993) Warranty policies and extended service contract: theory and an application to automobiles. Mark Sci 12:230–247 Rahman A, Chattopadhyay GN (2006) Review of long term warranty policies. Asia-Pac J Oper Res 23(4):453–472 Rahman A, Chattopadhyay G (2007) Optimal service contract policies for outsourcing maintenance service of asset to the service provider. Int J Reliab App 8(2):183–197 Ross SM (1970) Applied probability models with optimisation application.

Policy 8: Combined Trade in with Lifetime Warranty (CTLTW) policy Under this policy the failed or defective product is rectified free of cost to the customer up to a certain time w and if the product fails any time beyond w over the rest of the lifetime (L) the failed product is repurchased by the manufacturer/dealer at a reduced price (see Fig. 2). Clearly, this policy coverage time is divided into two terms. These are: (1) up to w, the warranty condition is similar to that of the normal free rectification warranty and (2) from the age w to defined lifetime, L the warranty terms and condition follows the simple lifetime trade-in policy.

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